Frequently Asked Question
Reach out to us – whether you have questions, inquiries, or just want to chat. We’re here for all your needs and ready to assist you promptly
Answers at Your Fingertips
Explore Our Frequently Asked Questions
How do I start?
To start your own line the process is very simple:
1. Choose your favorite formulas (plus quantity)
2. Choose your packaging (available under each product)
3. Submit your name / logo
4. Place your order
5. Wait for your order to arrive.
Once your order is placed, our team will contact you with the next steps.
What does the pricing include?
Our pricing includes formula, packaging, and free labels (design + print).
Do you ship internationally?
Yes, we ship worldwide.
Do you offer label design?
Yes, we have an in-house designer, and we will design and print your labels for FREE.
Can you ship my products directly to my customers?
At this time, we do not offer dropshipping services.
Do I have to be a doctor or esthetician to start?
You don’t have to be a licensed professional. Whether you’re an industry expert or a newcomer, we are here to help bring your skincare vision to life. Our goal is to provide the necessary guidance and high-quality products to support your success, regardless of your background or experience level.
Are there any other fees besides what we pay on the website?
We are committed to transparency in our pricing. We do not have any hidden fees associated with our products or services. The amount you see on our website is the total cost you will pay.
What are your business hours?
Our business hours are from Monday to Friday, 9 am to 4 pm EST. During this time, our team is available to assist you with any inquiries, orders, or support you may need. If you have any questions or require assistance outside of these hours, please feel free to leave us a message, and we will get back to you promptly during our next business hours.
What comes after the payment is done?
After the payment is complete, you will receive an email from our team containing a step-by-step process. Please allow up to 24 hours for the email to arrive.
What is your turnaround time?
Samples: 3 to 5 days plus shipping time
14-500 units: 14 days plus shipping time
500 – 2000 units: 4 weeks plus shipping time
2000 – 5000 units: 4 – 5 weeks plus shipping time
For orders over 5,000 units, please allow an additional 3 weeks.
Can I supply my packaging for you to fill?
Yes, you can supply your packaging for orders with 150 + units (per product) and we will fill it for you.
How do I reorder?
The reorder process is very simple. Once you place your order, our team will reach out to confirm your designs, and afterward, your products will be shipped. The reorder process is much faster as we already have your designs on file.
What type of products do you offer?
Currently, our focus is primarily on facial care products. We do not offer body products, hair care, makeup, or perfumes at this time.
